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Call Center Training: Sales and Customer Service Training for Call Center Agents
$200.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying “no,” giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Disability Awareness: Working with People with Disabilities
Original price was: $150.00.$120.00Current price is: $120.00.This course will assist with welcoming people with disabilities into workplaces, learning how to Interact with people with disabilities, identify and overcome barriers in the workplace, use respectful, appropriate, acceptable language in any circumstance, understand appropriate interaction during the hiring and interviewing process, and understand what job accommodation is and how it applies in a workplace. -
Writing for the Web
Original price was: $150.00.$120.00Current price is: $120.00.This course will teach you how to design and structure web writing, create eye-catching headlines, develop user-friendly websites, add audio and video to your writing, and leverage search engine optimization to get noticed. -
Anger Management: Understanding Anger
Original price was: $150.00.$120.00Current price is: $120.00.This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Creativity In The Workplace
Original price was: $150.00.$120.00Current price is: $120.00.After you complete this course, you will be able to, define creativity, identify the characteristics of a creative person, develop your creativity, understand the importance of creativity in the workplace, identify the benefits of creativity in the workplace, examine creative corporate cultures, foster creativity in the workplace, and apply brainstorming techniques. -
Critical Elements of Customer Service
Original price was: $150.00.$120.00Current price is: $120.00.This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Advanced Writing Skills
Original price was: $150.00.$120.00Current price is: $120.00.After you complete this course, you will be able to make your writing clear, complete, concise, and correct, improve sentence construction and paragraph development, deal with specific business requests, create effective business cases, proposals, and reports, and thoroughly document sources that you use in your writing. -
Transgender Employees: Creating an Inclusive Work Community
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you are going to learn about the importance and elements of safe inclusive workspaces for transgendered persons – those identifying as one gender but born into the body of the opposing gender. You will consider terminology, elements, policies, and resources to build and sustain a safe, inclusive environment for transgendered employees and increase the comfort level and productivity off all in your organization. -
Women and Leadership: Owning Your Strengths and Skills
Original price was: $150.00.$120.00Current price is: $120.00.At the end of this course you will understand a brief history and evolution of women and leadership. You will recognize leadership barriers, how to handle them, and use them to create benefits. You will know about social and emotional intelligence, and self-awareness. You will be able to develop a basic vision and brand for your leadership and understand essential leadership skills. You will also examine decision making and create a workplace philosophy statement and action plan. -
Digital Transformation
Original price was: $150.00.$120.00Current price is: $120.00.This course aims to define digital transformation, and provide an understanding of why it matters, as well as take a look at businesses that are successfully undertaking this change. It will also help you begin developing a digital strategy for your own company. -
Fundamentals of Writing
Original price was: $250.00.$200.00Current price is: $200.00.Specific learning objectives include: how to write clearly, concisely, completely, and correctly; how to make sure words agree; how to recognize and use active voice; how to write proper sentences; how to use practical and inclusive language; how to use different punctuation marks; and, how to revise and proofread. -
Communication Strategies
Original price was: $150.00.$120.00Current price is: $120.00.This course will teach you all about the various aspects of communication. You will learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
Team Building: Developing High Performance Teams
Original price was: $250.00.$200.00Current price is: $200.00.After you complete this course, you will understand how to apply the TORI model, Tuckman and Jensen’s five stages of team development, and Glenn Parker’s 12 characteristics of effective teams to develop high-performance teams. You will also complete the Velsoft team player type assessment to help you identify how you behave in a team and how you can connect with others. -
English as a Second Language: A Workplace Communications Primer
Original price was: $150.00.$120.00Current price is: $120.00.This is an opportunity to review and enhance your proficiency in listening, speaking, reading and writing. You will find that being aware of cultural and workplace influences will help keep them from creating barriers to communication. Practical information on selecting the right words, and combining them effectively to get your message across, will improve your verbal and written communication. Specific advice on email, videoconferencing, proposals, and selling your ideas will further improve your communication skills. -
Coaching and Mentoring
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
Getting Stuff Done: Personal Development Boot Camp
Original price was: $150.00.$120.00Current price is: $120.00.To start this course, you’ll explore what personal efficiency is all about, as well as useful attitudes and skills that you might want to develop. Then, you’ll outline your vision statement, dreams, and goals. Next, you’ll learn about the 80/20 system, what characteristics your organizational system should have, how to design a functional workspace, and techniques for organizing your daily to-do items. You’ll also learn how to set up and maintain information management systems (both physical and virtual), prioritize tasks, create routines, and tackle procrastination. Finally, you’ll learn how to get organized at home. -
Public Speaking: Presentation Survival School
Original price was: $150.00.$120.00Current price is: $120.00.After you complete this course, you will be able to establish rapport with your audience, implement techniques to reduce nervousness and fear, understand your strengths as a presenter and how to appeal to different types of people, recognize how visual aids can create impact and attention, develop techniques to create a professional presence, learn some different ways to prepare and organize information, and prepare, practice, and deliver a short presentation. -
Tough Topics: Talking to Employees about Personal Hygiene
Original price was: $250.00.$200.00Current price is: $200.00.This course has two major themes. First, we’ll give you a customizable framework for having tough conversations. Then, we’ll look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Emotional Intelligence
Original price was: $150.00.$120.00Current price is: $120.00.This course will introduce you to the history of emotional intelligence and what it’s all about. You’ll explore the most popular theories, including the EI blueprint, Martin Seligman’s ABC’s of optimism, the VALUE and SOLER techniques, Ekman’s seven basic emotions, and Plutchik’s wheel. You’ll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Developing Your Executive Presence
Original price was: $150.00.$120.00Current price is: $120.00.This course is going to provide you with the boost you might need to get the most out of your inter-personal skills as you develop yourself into an executive with presence that will be the marvel of your coworkers and others you meet. It will help you consider the first impressions you make on others, your interpersonal skills, your speaking and listening skills, plus sharpens your leadership skills. -
Creating a Dynamite Job Portfolio
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you’ll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. You’ll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references. -
Time Management
$200.00After you complete this course, you will be able to better organize yourself and your workspace for peak efficiency, understand the importance of, and the most useful techniques for, setting and achieving goals, plan and schedule your time efficiently, learn how to set priorities, discover the ingredients for good decision-making, learn what to delegate and how to delegate well, take control of things that can derail your workplace productivity, create order and get organized, and manage your workload. -
Workplace Violence: How to Manage Anger and Violence in the Workplace
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe. -
Managing Pressure and Maintaining Balance
Original price was: $150.00.$120.00Current price is: $120.00.This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Research Skills
Original price was: $250.00.$200.00Current price is: $200.00.In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, you’ll learn how to find information using the library’s Dewey Decimal System, journals, and the Internet. -
Budgets and Managing Money
Original price was: $250.00.$200.00Current price is: $200.00.To start this course, you will review the fundamentals of finance (including basic terms, generally accepted accounting principles, and financial roles in an organization). Then, you will learn about different types of budgets and a six-step budgeting process. You will also learn how to monitor budgets, perform basic ratio analysis, and compare investment opportunities. -
Business Ethics for the Office
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Public Speaking: Speaking Under Pressure
Original price was: $150.00.$120.00Current price is: $120.00.This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. You’ll focus on short responses and learn ways to expand a basic presentation. -
Managing Difficult Conversations
Original price was: $150.00.$120.00Current price is: $120.00.This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). You’ll also learn how to speak persuasively, ask good questions, and listen actively. -
Personal Brand: Maximizing Personal Impact
Original price was: $150.00.$120.00Current price is: $120.00.In this course, you’ll learn what a brand is and how you can leverage it to make a personal impact. You’ll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). You’ll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Employee Accountability
Original price was: $150.00.$120.00Current price is: $120.00.You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, you’ll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered. -
Digital Citizenship: Conducting Yourself in a Digital World
Original price was: $150.00.$120.00Current price is: $120.00.You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
Business Writing That Works
Original price was: $150.00.$120.00Current price is: $120.00.This course will teach you how to write and proofread your work so it is clear, concise, complete, and correct, how to apply these skills in real world situations, how to use language that is courteous, how to use the proper format for memos, letters, and emails, and how to determine whether your writing can be easily understood by your intended audience. -
Building Your Self Esteem and Assertiveness Skills
Original price was: $150.00.$120.00Current price is: $120.00.At the end of this course, you will be able to: define what the balanced scorecard is, identify the benefits of the scorecard, create a vision statement for the balanced scorecard, understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process, determine if the balanced scorecard is right for your organization, describe the key elements of the balanced scorecard process, identify a strategy map, tactical action plan, and balanced scorecard, identify the components of supporting balanced scorecard plans, understand what processes you will need to support the balanced scorecard, and, identify the members of different balanced scorecard teams. -
Being a Team Player
Original price was: $150.00.$120.00Current price is: $120.00.Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Dealing With Difficult People
Original price was: $150.00.$120.00Current price is: $120.00.
